At Grainorry, your trust matters to us.
Grainorry, a brand operated by Shreedhara Agro Food Products, is committed to respecting your privacy and protecting the information you share with us.
This Privacy Policy explains what information we collect when you visit our website, shop with us, contact us, or otherwise interact with Grainorry, and how we use and protect that information.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide to us when you:
- Create an account or place an order
- Subscribe to our updates or offers
- Contact our customer care team
- Participate in promotions, surveys or other activities
- Submit a review, feedback or enquiry
This information may include:
Personal Information
- Full name
- Mobile number
- Email address
- Billing and shipping address
- Order and transaction details
- Information provided while communicating with us
Technical Information
When you browse our website, certain information may automatically be collected, such as your device type, browser information, IP address, pages visited and general website usage information.
We use this information primarily to operate, maintain and improve our website and services.
2. How We Use Your Information
We use the information we collect to provide you with a smooth and reliable Grainorry experience.
This may include:
- Processing and fulfilling your orders
- Arranging delivery of your products
- Confirming orders, payments and deliveries
- Responding to your questions and requests
- Providing customer support
- Processing returns, refunds or replacements
- Improving our products, website and services
- Understanding customer preferences and website usage
- Preventing fraud, misuse or unauthorised activity
- Communicating important information relating to your orders
- Sharing offers, new product launches and updates, where permitted
We use your information only for legitimate business purposes and in accordance with applicable laws.
3. Payments & Transactions
When you make a purchase through our website, your payment may be processed through a third-party payment gateway.
Depending on the payment method you choose, your payment provider may collect and process payment information such as card, UPI or banking details.
Grainorry does not request or store your UPI PIN, card PIN, CVV or internet banking password.
Payment transactions are subject to the terms and privacy practices of the relevant payment service provider.
4. Cookies & Similar Technologies
Like many modern websites, our website may use cookies and similar technologies.
Cookies help us provide a better browsing experience and may allow us to:
- Remember your preferences
- Keep your shopping experience functional
- Understand how visitors use our website
- Improve website performance
- Analyse website traffic
- Measure the effectiveness of marketing campaigns
You can control or disable cookies through your browser settings. Please note that certain website features may not function properly if cookies are disabled.
5. Information Sharing
Your personal information is not sold or rented to third parties.
To provide our products and operate our business, we may share limited information with trusted service providers, such as:
- Payment processing partners
- Courier and logistics partners
- Website hosting and technology providers
- Customer communication and support providers
- Analytics and marketing service providers
- Other vendors who assist us in operating our business
These service providers receive only the information reasonably necessary to perform their respective services.
We may also disclose information when required by law, legal process, governmental authority, or when necessary to protect our legal rights, customers or business.
6. Your Information & Your Choices
We believe you should have reasonable control over your personal information.
Depending on applicable law, you may request to:
- Access the personal information we hold about you
- Correct inaccurate or outdated information
- Request deletion of information where legally permissible
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us directly.
Please note that even if you opt out of promotional communications, we may still contact you regarding essential matters such as an order, payment, delivery, return or customer-service request.
7. Data Security
We take reasonable measures to safeguard the information entrusted to us.
We use appropriate technical and organisational measures designed to protect your information against unauthorised access, misuse, alteration, disclosure or loss.
However, no website, online transaction or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted over the internet.
8. Third-Party Services & Links
Our website may integrate with or link to services operated by third parties, including payment providers, logistics partners, social media platforms, analytics services or other websites.
These third parties operate under their own privacy policies and terms.
Grainorry is not responsible for the privacy practices or content of third-party websites or services. We encourage you to review their privacy policies before sharing information with them.
9. Children's Privacy
Our website is intended for a general audience.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us and we will take reasonable steps to address the matter.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business and transaction records, resolving disputes, preventing fraud and complying with applicable legal obligations.
When information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.
11. Changes to This Privacy Policy
As Grainorry grows, our website, services and practices may evolve.
We may therefore update this Privacy Policy from time to time. Any changes will be posted on this page along with the revised "Last Updated" date.
We encourage you to review this page periodically so that you remain informed about how we handle your information.
12. Contact Us
If you have any questions about this Privacy Policy, your personal information, or how we handle your data, we are happy to hear from you.
Grainorry
A brand by Shreedhara Agro Food Products
Udaipur, Rajasthan, India
Email: [Your Official Email]
Phone: [Customer Care Number]
Website: [Your Website URL]
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Your Privacy Matters
At Grainorry, we are building more than a food brand — we are building a relationship with our customers based on trust, transparency and thoughtful choices.
Thank you for choosing Grainorry.
Grainorry — Nourish Your Life